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About GM Obsolete
GM Obsolete Policies
Parts Request Form
Damaged or Defective Parts: every effort has been made to ensure that your parts are complete and in working order. However, if you have received damaged or defective parts, CALL US IMMEDIATELY to approve replacement. Do not return parts without calling first! You must have verbal authorization and a return authorization number or your return will be refused.
About Refundable Core Deposits
Shortages: Please report shortages within 3 days of receipt of your order. Claims after 3 days will not be honored!
Returns: All sales are final. Parts are not returnable unless defective or damaged or a prior verbal authorization number has been given within 20 days of receipt of merchandise. A 25% restoking fee will be charged on all returned parts. No refunds on shipping and handling charges. All returns must be sufficiently packaged and insured, all core returns must be marked clearly with the word CORE on the top of the package.
Credit Card Orders: If you feel you have been incorrectly charged or there is a discrepancy on your statement, please call us first to resolve the problem! DO NOT CALL YOUR BANK, this will only create unnecessary paperwork and delays.
For your credit card security GM Obsolete requires that you enter the three-digit (MC/Visa/Discover) or four-digit (Amex) CCV(II) Code located on either the front or back of the actual credit card used to purchase your order (more info).
If you have ANY questions about the proper parts for your car, our inventory, prices or shipping policies, CALL US - we love to speak with our customers!
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